SAP CRM

Implementing CRM involves more than challenges alone; it can also open doors to new ways of conducting business which cannot be realised without CRM. If, for instance, you are a brand owner, it may be useful to focus on your products and brand. You can then outsource the sales transaction plus the logistical completion to partners. Without a proper CRM system, you run the risk of losing sight of the client and becoming dependent on your partners. Exxap can help you improve the management of the indirect market channel. We can show you how to stay in contact with your end-client while you outsource the physical sales to partners by making use of SAP CRM.

We can of course also help you implement the classic CRM scenarios, such as a more efficient and effective working method for your sales organisation. This provides you with an overview and a single face towards the client by having available the correct reports and the complete contact history at any given moment; all this while you have the opportunity to look into the details. You will not miss a single client or opportunity as everything is incorporated in a single system. In terms of the user interface, there are various possibilities ranging from the classic SAP-GUI, SAP Mobile Sales and PC-UI to our SAP Flex user interface.

Exxap specialises in implementing SAP CRM within large international organisations.

Services

We offer you the following services in the field of CRM:

• CRM architect: a service to determine which CRM elements can be used best and how in order to generate maximum productivity and cost efficiency.

• CRM feasibility studies: a service to determine if and how a SAP product can be used in order to reach your objectives. This can be supported by a scoping and business case of a project.

• CRM practical consultants: top level practical consultants to customise and implement SAP CRM in your organisation.

• CRM technical consultants: top level technical consultants to install, configure or, where so required, change SAP CRM.